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An comprehensive list of the Top open source free Help Desk Software systems with features, comparison and popular FAQ's. Select the best Help Desk Tool from this exclusive list and quickly resolve your customer issues. Zendesk is not an open source ticketing system, it is an open API ticket. Keep exploring the world of open source ticketing, global customer support, and agent.
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.
System | Creator | License | Implementation language(s) | Back end | Launch Date |
---|---|---|---|---|---|
Faveo Helpdesk | Ladybird Web Solution | Open Software License | PHP | MySQL | 2015 |
GLPI | INDEPNET | GPL | PHP | MySQL | 2003 |
HEAT | FrontRange Solutions | Proprietary | .NET | Microsoft SQL Server, Oracle | 1990 |
JIRA | Atlassian | Proprietary, Free for non-commercial use; hosted & on-premises | Java | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2003 |
OTRS | OTRS | AGPL | Perl | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2001 |
Request Tracker | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | 1999-10-13 |
Spiceworks | Spiceworks IT Software | Proprietary; free for use | Ruby | sqlite | 2006 |
Supportworks | Hornbill Systems | Proprietary | Visual C++ and PHP | Microsoft SQL Server, MySQL, Oracle, Sybase | 1994 |
SysAid | SysAid Technologies | Proprietary | Java, C# | MySQL, Derby, Oracle, Microsoft SQL Server | 2002 |
Tracker | Automation Centre | Proprietary | Groupware, requires Lotus Notes | IBM Lotus Domino | 2001 |
TrackerSuite.Net | Automation Centre | Proprietary | C# | Microsoft SQL Server | 2006 |
See also[edit]
References[edit]
External links[edit]
- Help Desk Software at Curlie
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